“AI-First” is Trending. Here’s What That Really Means for Your Org.
Shopify just declared it’s now an “AI-first” company. So did Klarna. So did Duolingo. If you’re a C-suite leader, chances are your board, your team—or your own gut—is asking: “Should we be doing this too?”
Short answer: maybe.
But the better question is: What does "AI-first" actually mean—and how do you make it real inside your org without wasting time, budget, or trust?
What “AI-First” Actually Means
Despite the hype, there’s no standard definition. But in practice, here’s what we see it look like with clients:
Reflexive AI use across roles. People instinctively turn to AI tools—like they do to Slack or Google Docs.
AI as the default solution. Teams are expected to explore AI before pitching manual or legacy options.
Proof over assumption. You don’t need to prove AI works—you need to prove when it won’t.
In other words: “AI-first” isn’t about the tech. It’s about mindset, muscle memory, and measurable business impact.
The AI Adoption Spectrum
It’s not binary—you don’t go from zero to “AI-first” overnight. Most orgs we work with start somewhere in the messy middle: dabbling, experimenting, often stalling.
🟡 Dipping your toe in with pilot projects?
🟠 Rolling out AI licenses but no clear behavior change?
🔴 Have a few power users but no broad upskilling strategy?
You’re not alone. That’s why we built the AI Adoption Spectrum—to help teams locate themselves and map the path forward (reach out and we’ll walk you through it).
Four Moves That Make “AI-First” Real
Here’s what it actually takes to move up the spectrum:
1. Align Leadership Beyond the Buzzwords
It’s easy to say “AI is important.” It’s harder to answer:
If we unlock 20% productivity, what happens to headcount?
How do functions evolve when AI is embedded in workflows?
What does our org look like on the other side of AI adoption?
Until your leadership team wrestles with these questions, your AI efforts are doomed to flounder.
2. Train Everyone to Spot Use-Cases
Don’t wait for an AI Center of Excellence to surface every idea. Train your people—especially in non-technical functions —to recognize high-impact AI opportunities in their day-to-day roles.
This isn’t just about ChatGPT prompts. It’s about strategic fluency.
3. Design for Behavior Change
No AI tool works in a vacuum. If you want ROI, ask: “What behavior change does this require?”
Then bake that into your enablement, incentives, and workflows. Spoiler: even agents and copilots don’t get adopted without some behavior change.
4. Build the Ecosystem
Becoming AI-first means embedding support systems—like usage guidelines, skills matrices, and safety nets for experimentation. The orgs getting it right invest just as much in culture as they do in tech. We’ve created a road-map for exactly the levers to pull - ping us if you want to learn more.
You Don’t Have to Be AI-First. But You Should Still Steal the Best Parts.
Even if “AI-first” isn’t your endgame, there are valuable takeaways:
Be open to solving problems in new ways.
Rethink the value you deliver to customers.
Redesign roles and career paths for an AI-enabled future.
TL;DR: Make It Strategic, Not Performative
Adopting AI is no longer optional. But how you adopt it still is.
The companies seeing real ROI are treating AI like a business transformation—not a tech initiative. That’s the difference between dabbling and durable change.
If you’re ready to move up the AI adoption spectrum, we’d love to help. Schedule a free consultation to explore your next steps.
